Refund & Fulfilment Policy

Effective Date: October 2025 • Owner: FiftyPlusFunnels

We want you to feel confident when you invest in your learning journey. This policy outlines how and when you’ll receive your digital products, and the conditions under which refunds apply.

1) Digital Delivery & Fulfilment

  • All our courses, templates, and training materials are **digital**. You’ll receive access via email within **a few minutes** of payment.
  • If you don’t receive your access email within 30 minutes, please check your spam folder or contact us at support@fiftyplusfunnels.com.
  • Membership or course access is delivered through our secure learning portal or Systeme.io dashboard.
  • Live event or coaching confirmations include date, time, and access link (Zoom or portal) immediately upon purchase.

2) Refund Eligibility

  • Free products: always free, no payment collected.
  • Low-ticket challenges or workshops (£7–£47): 7-day refund guarantee from the date of purchase.
  • Courses & memberships (£47+): 14-day satisfaction guarantee unless otherwise stated on the checkout page.
  • Coaching, consulting, and masterminds: non-refundable once sessions or program access begin.
  • Bundles or special promotions: refunds are governed by the policy listed on the specific checkout or sales page.

3) How to Request a Refund

To request a refund, email support@fiftyplusfunnels.com within your refund window. Include:

  • Your full name and email used at checkout
  • Order number (if available)
  • Reason for the refund (optional, but helps us improve)

We’ll review and process approved refunds within **3–5 business days**. Refunds are credited back to your original payment method.

4) Non-Refundable Items

  • Completed services (e.g., coaching sessions, audits)
  • Digital downloads accessed or used beyond 25% of content
  • Trial offers after the renewal date passes
  • Gift cards or affiliate earnings

5) Payment Disputes

If you experience an issue, please contact us before opening a dispute with your card provider. We’re happy to resolve any billing errors or technical access issues quickly and fairly.

6) Delivery Failures or Access Issues

  • If technical errors prevent delivery, we’ll resend access or manually enrol you within 24 hours.
  • If you entered an incorrect email at checkout, contact us immediately so we can correct it.

7) Fulfilment Timeline Summary

  • Digital products: Instant access via email (usually within 5 minutes)
  • Live challenges: Confirmation + access link within minutes of sign-up
  • Courses: Immediate access after purchase confirmation
  • Coaching: Session details scheduled within 48 hours of payment

8) Customer Support

We pride ourselves on fast, friendly support. For any issue, email support@fiftyplusfunnels.com — we’ll reply within **24 hours (Mon–Fri)**.

Related policies: Terms of Service • Privacy Policy • Cookie Policy • Disclaimer • Promotions Disclosure